Case Chronology for Claims Managers

Insurance claims managers, representatives, and adjusters have the difficult task of processing, analyzing, and negotiating an insurance claim.

Many factors come into play, including the personalities of the parties.

Specific claims associated with damages and injury will require further investigation.

Case Chronology provides a way to view the shared relevant information so the claims manager can process the claim. In the ideal situation, the claimant will be satisfied with the process, and the claims manager can amicably resolve the case without escalation.

Ideally, the Claims manager would have an accurate understanding of the baseline existence of the claimant. The claims manager would then have an accurate view of the cause of the claim and the effects on the claimant's physical, medical, and financial aspects. With that information, the claims manager can offer a fair settlement value.

Case Chronology organizes the shared information and allows analysis of the facts associated with the claim.

The Claims manager could share the information with various consultants who can identify the pre-existing conditions, potential missing records, and possible inconsistencies. With that information, the claims manager can use their experience to resolve the claim.

If the claim is unresolved and escalates, the Claims manager can share access to the Case information with the legal team. In the ideal situation, the claims manager would then be able to view the ongoing discovery process by the selected legal team and understand the developing issues of the claim.

Case Chronology software can reduce the discovery and subpoena process redundancy and improve communication between the Claims manager and the legal team. The automatic, dynamic population of the chronology, calendars, and timelines with hyperlinks to the actual documents will accelerate all users' understanding of the case.

In the Long run, the cycle time of the cases, the costs associated with evaluation, and the value of resolution can be measured. Case Chronology provides a robust tool to improve the claims process for all parties.